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Pink Sugar

FAQ

Return policy

The customers should be fully satisfied with the products. Don't hesitate to contact me if you are having issues receiving your order or with the product itself. I will try my best to handle any concerns you may have. To be eligible for a return, you have 7 days after receiving your item to request a return. Your item must be unused and in the same condition that you received it. No refunds or exchanges on bath and body products. Please let us know if the items came damaged . We do not offer refunds on tampered items. If eligible for a return, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Please contact us if you have any questions or concern at Crypticaffair@gmail.com or send us a message on Instagram @_crypticaffair

Product disclaimer

Please read our ingredients listed in every product description before purchasing or using our products to make sure you are not allergic to any ingredients that are in our products. Can also send a message if you have any questions or concern at Crypticaffair@gmail.com or send us a message on Instagram @_crypticaffair

As everyone has different skin, body and health conditions which may react to an allergen at any given time, any product could cause a negative skin reaction or react differently to various ingredients, even natural products.

We are not responsible for any skin irritation or allergic reaction that may occur from using any of our products.

If you develop a reaction or other sensitivity to any product, you should stop using it immediately and consult your physician. Remember, you should never use new products on broken or irritated skin and discontinue using any product that causes any of the following: redness, scaling, itching, burning, soreness, blisters, watery eyes, irritation or other similar reactions

Shipping

All orders have a $8 Flat Rate Shipping . Free shipping on orders over $45 . All orders are processed within 1-3 business days. Orders are shipped by USPS. We are not responsible for how long your order takes to be delivered after it has been shipped. Due to Covid-19, Shipping time may range from 3-10 businesses days.

*Summer Shipping*
Please be diligent with tracking your order in the summer. Try to bring candles in as soon as possible. Since candles do melt in heat shipping 

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